Getting Started
New to quiXzoom? Start here with setup guides and basics.
Knowledge Base
Find answers, guides, and troubleshooting help for quiXzoom.
Browse by Topic
Find the information you need, organized by category.
For Zoomers
Guides for contributors capturing field data.
For Orderers
Resources for organizations requesting data.
Billing & Payments
Everything about pricing, invoices, and payouts.
Troubleshooting
Fix common issues with the app and platform.
Security & Privacy
Learn how we protect your data and privacy.
Frequently Asked Questions
Quick answers to common questions.
How do I get paid as a Zoomer?
Approved missions are paid out via Stripe to your linked bank account. Payouts are processed weekly with a minimum balance of $5. You can track your earnings in the Zoomer dashboard.
What makes a submission get rejected?
Common reasons include blurry photos, incorrect location, missing required shots, expired missions, or fraudulent submissions. Our AI system checks for quality, and suspicious items are flagged for human review.
Can I create missions in multiple countries?
Yes! quiXzoom operates in 40+ countries. You can create missions anywhere we have Zoomer coverage. Enterprise customers get access to bulk mission creation and multi-country campaign management.
Is my data secure?
Absolutely. We use end-to-end encryption, are GDPR compliant, SOC 2 Type II certified, and ISO 27001 certified. Your data is stored in EU-based data centers with strict access controls.
How do I contact support?
You can reach us at support@quixzoom.com for general inquiries, sales@quixzoom.com for enterprise questions, or security@quixzoom.com for security concerns. We typically respond within 24 hours.